Terms of Service

Version 1.5 · Effective 2026-09-29

These Terms of Service (the "Terms") govern your use of the Vetraya mobile application and any related services (together, the "Service") operated by Eltria UG (haftungsbeschränkt) ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who Can Use the Service

You must be at least 18 years old to create an account or use the Service. By registering, you represent that you are 18 or older. If we learn that a user is under 18, we will close the account and delete the associated data.

The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18.

Where the Service is available. The Service is offered in the European Economic Area, the United Kingdom, Switzerland, the United States, Canada (excluding the Canadian province of Quebec, where we will launch in a future release with a complete French-language surface), India, Singapore, Malaysia, Australia, New Zealand, and the Philippines. If you install the Service from a region where it is not offered, the account will be limited or closed.

2. Your Account

To use the Service, you register by signing in with Apple, signing in with Google, or requesting an email sign-in link. Each method verifies your email address via a third party (Apple or Google, whose identity tokens we verify) or via a single-use link we email you. You are responsible for maintaining the confidentiality of your device and the email address associated with your account. Activity that occurs under your account is your responsibility.

You agree to provide accurate information during registration (including your date of birth for age verification) and to keep that information current.

3. What the Service Does

The Service analyzes personal data you choose to share in order to generate a personality profile and related insights. Sources you may optionally connect include:

See the Privacy Policy §1.2 for the exact data items and OAuth scopes per source.

The YouTube connection uses YouTube API Services. By connecting YouTube through the Service you agree to be bound by the YouTube Terms of Service. Google's privacy practices are described in the Google Privacy Policy, and you can revoke the Service's access to your YouTube data at any time via Google's security settings page at myaccount.google.com/permissions.

You choose which, if any, sources to connect. None is required to create an account. You may disconnect any source at any time; disconnecting deletes the corresponding data we have stored for you.

4. AI-Generated Content and Its Limits

Personality profiles are produced by large language models operated by a third-party provider (currently OpenAI). Outputs are:

If you are experiencing distress or a mental health concern, please consult a licensed professional. The Service is not a substitute for clinical care.

This personality profile is generated by AI based on patterns in the data you have connected, not by humans. It is for entertainment and self-reflection. Not medical advice, psychological assessment, or diagnosis. AI can be wrong, surprising, or incomplete. We are not liable for decisions you make based on it.

The Service is intended for adults 18 years of age or older. If you are experiencing a medical or mental health emergency, please contact your local emergency services. This app cannot help in a crisis.

5. Credits and Billing

Running a personality analysis requires a credit. Credits are purchased through the app, currently a single-analysis pack and a five-analysis pack. Payment is processed by Apple via the App Store (on iOS) or, once the Android app is released, by Google via Google Play Billing (on Android). We never see or store your payment card information. Refunds, where offered, are handled by Apple or Google respectively and are subject to their refund policies. If Apple or Google refunds a purchase, the credits you paid for in that purchase are removed from your balance (never below zero) and any unredeemed gift code issued with it is cancelled; a gift already redeemed by someone else stays with them.

No charge for failed analyses. When you start an analysis, a credit is held against the request. We aim to consume the credit only once the analysis completes and your results are saved; if the analysis fails, the held credit should return to your account automatically. Your balance reflects the spendable amount, credits being held for an in-flight analysis do not count toward what you can use. If you ever see a credit consumed for an analysis that didn't complete, contact support and we will return it.

When an analysis is refused or runs on fewer sources. If your connected sources do not contain enough signal for a meaningful profile, we refuse the analysis before it starts and the credit returns to your balance. If one source cannot be read at the time (for example a provider outage) but another has data, the analysis runs on the sources we could read, and because it completes, the credit is consumed. An analysis normally completes within minutes; if it has not finished within about an hour it is cancelled and the credit returns to your balance.

Credits have no monetary value and cannot be exchanged for cash. Credits in your balance do not expire while you have an account; unused credits are lost when you delete your account. Credits cannot be moved from one account to another, with one exception: gift codes, described below.

Gift codes and the first-purchase bonus. Some purchases include an extra analysis to give away (for example, your first purchase, when it is a single analysis). Where an offer applies, the paywall states it before you buy. The extra analysis is issued as a gift code that you can pass to another person, who redeems it in their own account. A gift code is valid for 30 days from the date it is issued. A code that is not redeemed within that time expires and is not returned to your balance. A code can be redeemed once, and not by the account that received it with the purchase.

6. Your Content and Data Rights

You retain all rights to the data you share with the Service. You grant us a limited license to process that data solely to operate the Service and generate your personality profile. We do not use your personal data to train AI models.

If you choose to share an analysis with another person, you authorise us to display that specific analysis to whoever has access (the recipient of an in-app share code, or anyone with a public link) until you revoke their access or, for a public link, until it expires. An unredeemed in-app code expires after 7 days; each code can be redeemed once, not by your own account, and at most ten unredeemed codes can be live for one analysis at a time. A public link created in the app stops working 30 days after you create it, or earlier if you revoke it; the app lists your links and their expiry dates under Manage Sharing. You can revoke a code or a link at any time; a revoked code can no longer be redeemed and a revoked link stops working. Recipients see only the analysis you chose, not your subsequent activity. See the Privacy Policy for the difference between in-app codes and public links and how each is recorded in our audit log.

Your use of the Service is also governed by our Privacy Policy, which describes what we collect, how long we keep it, and the rights you have under applicable data protection law (including the GDPR).

Compatibility (optional). When you share an analysis with an in-app code, you can choose to offer a compatibility report with it. The offer is off unless you switch it on. The recipient sees your first name with the invitation and has 7 days to accept it. If the recipient accepts, and only after they confirm, the Service generates a joint report from both participants' profile themes and headline traits. The report does not cost a credit. Both participants can see the joint report, and either can delete it for both; if the report is generated again for the same pair, the new report replaces the earlier one. The report is AI-generated, for entertainment and reflection; it is not a measurement and not advice about any relationship decision.

7. Acceptable Use

You agree not to:

8. Third-Party Services

When you connect a third-party service (Apple Music, YouTube, etc.), that service's own terms and privacy policy continue to apply. We access only the data you authorise (via OAuth or, for Apple Music, Apple's on-device MusicKit permission), and we request the minimum scopes necessary. You can revoke access at any time from within the Service or in the third party's settings.

9. Account Termination

You may delete your account at any time from within the Service. Deletion is permanent and runs a cascade across the data stores we control: connected-service data, analysis results, stored files (including your profile photo), cached copies, and authentication records are removed from our production systems, and where a connected source offers a token-revocation endpoint we revoke our access at the source. Where a processor holds a copy of your data on our behalf, we rely on our contract with them and on their retention limits to erase it, sending a per-user deletion instruction where one is available (Art. 19; Art. 28(3) GDPR). Purchase records in our database are deleted with your account; what remains is a one-way identifier of each store transaction with no link to you (so a purchase cannot be claimed twice) and audit entries with your account identifier removed, as described in the Privacy Policy §4. If a step in the cascade fails, our internal audit log records it. A small audit record is retained in pseudonymised form as required by applicable data protection law. For Apple Music, which has no server-side token-revoke API, the deletion of our own copy of your data and Music User Token is what we control; to withdraw the permission at the source, disable media-library access for the app in iOS Settings → Privacy & Security → Media & Apple Music.

We may suspend or terminate your account if you materially breach these Terms, if we are required to do so by law, or if continued operation poses a security or compliance risk. Where practical we will notify you before acting and give you an opportunity to remedy the breach.

10. Service Availability

We provide the Service on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, specific uptime, or that the Service will always be error-free. We may modify, suspend, or discontinue all or parts of the Service at any time. Where a change materially reduces the Service you paid for, we will offer a pro-rata refund or credit.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. The personality profile and related outputs are opinion-like and may be incomplete, inaccurate, or misinterpreted. You are solely responsible for any decisions you make based on them.

12. Limitation of Liability

To the fullest extent permitted by law, neither Eltria UG (haftungsbeschränkt) nor our officers, employees, or agents will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, goodwill, or reputation, arising out of or in connection with the Service, whether the claim is based on contract, tort, statute, or any other legal theory, and whether or not we were advised of the possibility of such damages.

Consumers in the European Union. Nothing in these Terms limits our liability (a) for loss of life, bodily injury, or damage to health caused by our negligence or intent, (b) for damages caused by gross negligence or intent on our part or on the part of our legal representatives or agents, (c) for breach of an essential contractual obligation (Kardinalpflicht), in which case liability is limited to foreseeable damages typical for contracts of this kind, or (d) under the German Product Liability Act (Produkthaftungsgesetz). This paragraph applies in addition to, and prevails over, the limitations above for users who are consumers under §13 BGB / Directive 93/13/EEC.

Our total aggregate liability to you for any claim arising out of or in connection with the Service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) fifty (50) euros.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions the above limitations apply to the fullest extent permitted by law, and nothing in these Terms limits your non-waivable statutory rights.

13. Indemnity

You agree to indemnify and hold Eltria UG (haftungsbeschränkt) harmless from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your misuse of the Service, or (c) data you uploaded that you did not have the right to share.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you in-app and require you to review and accept the new version before continuing to use the Service. Non-material changes (typos, reorganisation, clarifications) may be published without a re-acceptance prompt, but the current version and its effective date are always available in the Service.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, without regard to its conflict-of-laws rules. The courts of Berlin, Germany have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that:

No mandatory arbitration. We do not require you to resolve disputes through binding arbitration. Disputes are resolved in court, subject to the carve-outs above. We make this choice deliberately: arbitration clauses transfer cost and complexity onto consumers, and we are a small German-domiciled service for whom court is the appropriate forum.

15.1 Informal resolution first

Before either of us files anything, please contact us at contact@eltria.de with a description of the issue and the outcome you are looking for. We will respond in good faith. Many disputes can be resolved this way; this is not a condition for filing in court, just a request that we try the simple thing first.

15.2 Consumer dispute resolution

We are not obliged to participate in alternative dispute resolution before a consumer arbitration board (Verbraucherschlichtungsstelle) and have not committed to doing so; however, we will engage with consumer-mediation in good faith when invited to do so. The European Commission's Online Dispute Resolution platform, formerly required to be referenced under Regulation (EU) No 524/2013, was discontinued in July 2025.

16. EU/EEA 14-Day Right of Withdrawal

If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you have a 14-day right of withdrawal from the date you enter into a paid contract with us, under § 312g (1) of the German Civil Code (BGB) and equivalent transpositions of Directive 2011/83/EU. You may withdraw from a paid purchase within 14 days, without giving any reason.

How to exercise. Send a clear statement of your decision to withdraw to contact@eltria.de, or use the sample form below. Timely dispatch of the notice (within the 14-day period) is sufficient.

Who sells to you, and who refunds. Purchases in the app are made through the Apple App Store or, once the Android app is released, Google Play. Apple or Google is the seller of record, takes your payment and is the only party able to return it; we never receive your payment details and cannot issue a refund ourselves. To withdraw and be refunded, use Apple's reportaproblem.apple.com or Google Play's refund request, which handle withdrawal for purchases made in their stores. If you send your withdrawal notice to us instead, we will confirm receipt, remove the unused credits concerned from your account, and point you to the store's refund process; we will support your request with the store where we can. No fee is charged for withdrawing.

Credits you have already used (§ 356 (5) BGB). Your right of withdrawal always remains for credits you have not used. For a credit you have used, the analysis it paid for has been fully delivered. The law provides that the right of withdrawal for digital content can end once performance has begun, but only where the consumer has expressly agreed to performance beginning before the withdrawal period ends, has acknowledged that the right is lost as a result, and has received confirmation of this. Where those conditions are not met for a purchase, your statutory right of withdrawal is not affected by anything in these Terms.

Sample withdrawal form (§ 355 BGB Anlage 2).

To: Eltria UG (haftungsbeschränkt), contact@eltria.de, Eltria UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin, Germany

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

17. Subscriptions and Auto-Renewal

The Service sells credits as one-off purchases (a single analysis and a five-analysis pack). There are no auto-renewing subscriptions, and nothing renews or charges you again unless you buy again. If we ever introduce a subscription, we will publish its terms (renewal, cancellation through your Apple ID or Google Play settings, price-change notice, refunds) and ask you to accept them before anything is charged.

18. DMCA / IP Infringement

If you believe that any content on the Service infringes a copyright you own or control, send a notice with the following information to contact@eltria.de:

  1. Your physical or electronic signature
  2. Identification of the copyrighted work claimed to be infringed
  3. Identification of the material claimed to be infringing and where it is located on the Service (URL or in-app location)
  4. Your contact information (name, address, email, phone)
  5. A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the copyright owner

We will respond to valid takedown notices and will terminate the accounts of repeat infringers. If your content is removed and you believe the removal was in error, you may submit a counter-notice with the same information format. We will follow the procedures set out in the United States Digital Millennium Copyright Act (17 U.S.C. § 512) for US-based claims.

19. Sanctions and Export Control

You confirm that you are not located in, and not a citizen or resident of, any country or territory subject to comprehensive economic sanctions under EU Council Regulations, the United Kingdom's export control regime, or the United States Treasury Department's Office of Foreign Assets Control (OFAC), and that you are not on any restricted-party list maintained by the EU, UK, or US authorities. We may decline service or terminate your account if we believe in good faith that providing the Service would violate sanctions or export-control law.

The Service is subject to the EU Dual-Use Regulation (Regulation (EU) 2021/821), the United States Export Administration Regulations, the UK Export Control Act 2002, and OFAC sanctions where applicable. You may not export, re-export, or transfer the Service or any output of the Service in violation of these laws.

20. California Consumers: § 1789.3 Notice

Under California Civil Code § 1789.3, California users are entitled to the following consumer-rights notice: the provider of the Service is Eltria UG (haftungsbeschränkt), with postal address Eltria UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin, Germany. The complaint-assistance unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Sacramento, CA 95834, or by telephone at (800) 952-5210.

21. Contact

For support questions about the app, write to contact@vetraya.com, the address shown inside the app. For questions about these Terms or to report abuse, contact Eltria UG (haftungsbeschränkt) at contact@eltria.de; to exercise your rights under the Privacy Policy, write to privacy@eltria.de; for security reports, security@eltria.de.